Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms applicable to orders placed on https://soulagio.com, operated by BF GENESIS LLC.

1. Shipping Areas

We currently ship primarily to Australia. Shipping availability may vary depending on the delivery location.

2. Order Processing Time

Orders are typically processed and dispatched within 0 to 3 business days following payment confirmation.

3. Delivery Timeframes

Once dispatched, orders are delivered within an estimated timeframe of 2 to 7 business days.

Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, logistical constraints, weather conditions or periods of high demand.

4. Shipping Fees

Any applicable shipping fees are clearly displayed to the customer before final order confirmation.

5. Order Tracking

Where available, a tracking link will be sent to the customer by email once the order has been dispatched.

6. Delays or Delivery Issues

In the event of a delay, lost parcel or delivery issue, customers are invited to contact our customer support team at support@soulagio.com.

We will assist the customer in liaising with the carrier to help resolve the issue.

7. Receipt of Goods

Customers are responsible for checking the condition of their parcel upon delivery.

Any damage, missing items or anomalies should be reported to customer support as soon as reasonably possible after receipt.

8. Related Policies

Information regarding returns, exchanges and refunds is available in our Returns & Refund Policy.

Last update: 16 January 2026