Terms and Conditions of Sale
These Terms and Conditions of Sale (the “Terms”) govern all purchases made on the website https://soulagio.com, operated by BF GENESIS LLC.
1. Seller Identification
- Company name: BF GENESIS LLC
- Legal form: Limited Liability Company (LLC)
- Country of registration: United States
- EIN: 98-1898611
- Registered address: 412 N Main St, Suite 100, Buffalo, WY 82834, United States
- Contact email: support@soulagio.com
2. Scope of Application
These Terms apply to all orders placed on the website. By placing an order, the customer acknowledges having read and accepted these Terms prior to completing the purchase.
3. Products
The products offered are wellness and comfort products. They are not medical devices and do not replace professional medical advice or treatment.
Product descriptions, images and visuals are provided for informational purposes only and do not constitute contractual commitments.
4. Prices
All prices are displayed in Australian Dollars (AUD). Taxes and applicable charges are included where required by law.
Any applicable shipping fees are displayed before order confirmation.
The company reserves the right to change prices at any time. The price applied is the one in effect at the time of order placement.
5. Orders
Placing an order constitutes full acceptance of these Terms.
The sale is considered final once payment has been successfully processed.
The company reserves the right to refuse or cancel an order in the event of suspected fraud, non-payment, or a previous dispute with the customer.
6. Payment
Payments are processed securely via Shopify Payments and may include the following methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- PayPal
Payment is debited at the time of order confirmation.
7. Delivery
Orders are typically processed within 0 to 3 business days.
Estimated delivery times range from 2 to 7 business days after dispatch.
Delivery times are estimates only and may vary due to factors beyond the seller’s control.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. Returns and Refunds
Returns and refunds are handled in accordance with the Australian Consumer Law.
Refunds or replacements are provided where required by law, including in cases of major failure, defective products, or goods that do not match their description.
Change-of-mind returns are not required under Australian law and are accepted only at the company’s discretion.
Where a return is approved, products must be returned in their original condition unless the product is faulty.
10. Refund Method
Approved refunds are processed using the original payment method, within a reasonable timeframe after assessment.
11. Limitation of Liability
To the maximum extent permitted by law, the company shall not be liable for indirect or consequential damages resulting from the use of the products.
Nothing in these Terms limits or excludes any rights or remedies guaranteed under the Australian Consumer Law.
12. Personal Data
Personal data processing is described in the Privacy Policy.
13. Advertising and Third-Party Platforms
The website uses third-party advertising and analytics services, including Google and Meta Platforms.
Facebook / Meta Disclaimer
THIS IS NOT FACEBOOK: This site is not a part of the Facebook website or Meta Platforms, Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of Meta Platforms, Inc.
14. Governing Law
These Terms are governed by the laws applicable in the United States.
For customers located in Australia, mandatory consumer protections under the Australian Consumer Law remain fully applicable.
Last update: 16 January 2026